Here we endeavour to respond to some frequently asked questions. If you still cannot find an answer to your question, send an e-mail to the Accommodation Department – ubytovani [at] cvut [dot] cz. Don’t hesitate to do so: your question may be important for other students too. When you contact us, our answer to your question will soon appear on this page. You can communicate with us in Czech or English.

Dormitory accommodation
Payments
Visa

Dormitory accommodation

Who can receive accommodation in CTU dormitories?
Full-time university students. Students of other forms of study at university, students attending educational facilities other than universities, including students on a placement or exchange trip, for whom a specific accommodation contract is utilised, as well as graduates of CTU in Prague.

How and when are applications for dormitory accommodation submitted?
You can apply for accommodation at CTU dormitories 24/7 all year round. All applicants must fill in a dormitory application in ISKAM4 and pay a non-refundable fee for the submission and processing of your accommodation application to the sum determined in the “List of Payments”, see Price List.

How do I log in to the ISKAM4 accommodation system?
Anyone not studying at CTU needs to register for ISKAM4. CTU applicants who have submitted an enrolment application can log in to ISKAM4 using the number and password of their enrolment application. CTU students can log in to ISKAM4 using their CTU user name and password. All persons can log in using their e-mail address as detailed in ISKAM4 and the ISKAM4 password they set up when registering.

How are dormitories assigned?
Those making a reservation confirm their interest in accommodation for a specific room by paying a deposit payment to the accommodation provider holder by the date given in the “ Schedule of Accommodation“ (“SoA”) for the current academic year (“AY”), or else they must have monies deposited in ISKAM4 equal to or higher than the required deposit payment by the date given in the SoA for the AY. The student receives such information through logging in to ISKAM4. Dormitory accommodation applications are evaluated in line with the deadlines given in the SoA, and regularly thereafter in line with free capacity. The student receives such information through logging in to ISKAM4.

What documents do I need when I arrive for accommodation at the dormitory?
A state ID card or passport. For persons who are not citizens of the Czech Republic, a passport or residence permit and a personally filled in and signed registration document; 1 x passport photograph. Other obligations can be found in Point D of the “ Accommodation Scenario ".

What date should I arrive at my dormitory accommodation?
Standard arrival at the dormitory is in line with the “Schedule of Accommodation” for the current academic year. Options for postponing arrival at the dormitory are listed in the document “ General Terms of Accommodation".

Can I arrive outside the dormitory’s office hours?
Yes, in exceptional circumstances, but you must always agree in advance with your dormitory manager. Those on CTU placement can be accommodated 24 hours a day, 7 days a week.

What if I am unable to arrive at the dormitory at the standard arrival time?
If you are unable to arrive at the dormitory at the standard arrival time in the winter semester, as listed in the “Schedule of Accommodation” for the current academic year, you can apply for the postponement of your arrival at the dormitory within the maximum time period specified in the “Schedule of Accommodation” for the current academic year by emailing ubytovani [at] cvut [dot] cz ( ). Your application must containing: “postponement of arrival at dormitory” in the subject, while the body of the email should include your name, rodné čislo (birth number) (or date of birth for foreigners), a request that your arrival be postponed, and to what date (must be a working day) plus your signature. All postponement applications submitted in the standard way will be accepted with the understanding that the accommodated person will be changed upon arrival for accommodation beginning on the last day of standard arrivals at the dormitory, in accordance with the “ General Terms of Accommodation.

Can I keep pets at the dormitory?
You are not allowed to look after dogs, cats or other animals at the dormitory, or take them there. The head of the dormitory can make an exception on the basis of a written request from the accommodated person submitted alongside his or her roommates’ consent. The head of the dormitory will request from the accommodated person confirmation from a vet that the animal is in good health (no older than one calendar month) and is safe to be looked after. The fee charged for an animal is given in the “List of Payments”, see Price List.

Can I live in a one-bed (single) room?
“Single” accommodation in CTU dormitories is permitted only after processing all accommodation applications for the given academic year. “Single” accommodation is permitted for the period stipulated in the “Schedule of Accommodation “Single” accommodation is under the full authorities of the managers of individual dormitories. “Single” accommodation is provided to persons who apply for it in writing (the application form is available from the economic manager of your dormitory), who then reside alone in a two-bed room for 1.5 times the standard accommodation price. You cannot apply for “single” accommodation in three- or four-bed rooms. If you want to cancel your “single” accommodation, you must do this in writing and submit it to your dormitory’s economic manager. You should include in your application your name, rodné čislo/birth number (or date of birth for foreigners), a request to cancel your “single” accommodation and what date you want it cancelled on, the date you are submitting your application, plus your signature.

Can I change my room within the same dormitory/another dormitory?
You can change your room within a single dormitory after discussing the matter with the dormitory economic manager. You can only change your room between dormitories after discussing the matter with the economic managers of both dormitories. Accommodated students can move within all CTU dormitories from the date specified in the “ Schedule of Accommodation” for the current academic year (max. once per semester). If you have paid membership fees and you move from one CTU dormitory to another CTU dormitory, you must inform the administrator at the new dormitory. Your fee payment will be recognised and you will be connected to the internet at your new dormitory.

Can I reserve accommodation for the holidays?
Additional reservations for holiday accommodation are made within the dates specified in the “Schedule of Accommodation” for the current academic year, and all persons accommodated should do this using the ISKAM4 accommodation system. Only couples should make a reservation with the economic manager of the dormitory in which they want to reside during the holiday period.

Can I reserve accommodation for the next academic year?
You need to make an online accommodation reservation within the ISKAM4 accommodation system – applies to accommodated students. CTU graduates should reserve accommodation with the economic manager of the specific dormitory (a requirement for reservation is that you submit a copy of your CTU diploma from no earlier than 5 years ago). Reservations are made in the dates given in the “Schedule of Accommodation” for the current academic year. The method of reservation will be displayed at How to extend your accommodation. Couples should reserve accommodation with the economic manager of the given dormitory.

How can I discontinue or terminate dormitory accommodation?
Pick up the form “Notice of Termination of Accommodation Contract” from your economic manager’s office. Fill it in and submit it to your economic manager. A Notice of Termination of Accommodation Contract should be submitted by 30 calendar days prior to the requested date of final accommodation at the latest. Upon leaving the dormitory, you will need to pay for accommodation up to the day of termination of Accommodation Contract, and your accommodation deposit payment shall be refunded to you (if you do not submit notice of termination and you end your accommodation, you will need to pay for your accommodation up to the date of departure from the dormitory, but your deposit payment will not be returned to you (this does not apply for the final 30 days your “Accommodation Contract” is in force, see below). If you want to leave your accommodation during the course of the last 30 days your contract is in force, you do not need to give any notice. You can terminate your accommodation during the last 30 days your contract is in force upon agreement with your economic manager, and when you leave your accommodation deposit payment will be returned to you. If you submit confirmation of the termination or suspension of your studies to the Accommodation Department, you will be permitted to immediately terminate your “Accommodation Contract” (without having to give advance notice), and you will also be returned your deposit payment. Accommodated persons are required to resolve the aforementioned situations within three working days (inclusive), or else they will have to bear the consequences of not fulfilling this obligation.

Can I suspend or end my studies, but continue to live at the dormitory?
All accommodated students who end or suspend their studies need not leave their dormitory accommodation, but can instead ask for a change in their accommodation status to self-payer. The economic manager of your dormitory has application forms for self-payer accommodation. Fill in the form, give the data of study termination – include confirmation from the university and submit it to your economic manager. The economic manager must add a statement to your application (whether you observed the Accommodation Contract while you were accommodated) and submit it to the Accommodation Department for processing. The application for self-payer accommodation will be granted under these conditions for a minimum period of 30 calendar days (if the accommodated person requests such), or until the end of the current academic year at most.

Is there an internet connection at dormitories?
Internet connections at CTU dormitories are provided by CTU Students’ Union dormitory clubs to their members as a member benefit. Accommodated persons become club members when they fill in the registration form and pay the membership fees to the amount corresponding to the benefits they wish to enjoy. The amount of membership fee is determined by the club. If you have paid your membership fees and you move from one CTU dormitory to another CTU dormitory, you must inform the administrator of the new dormitory. The sum of your fees paid will be recognised and you will be connected to the internet at your new dormitory.

How and where can I report faults at the dormitory?
Emergencies, i.e. leaking water, gas leaks, electricity outages, fallen windows etc. must be reported IMMEDIATELY to your dormitory’s gatekeeper/reception, and then via ISKAM4. Common faults, i.e. anything that is not an emergency and can wait until the next day should be reporting via the ISKAM4 accommodation system, which all accommodated persons have access to.

How and where should I report a theft or insurance claim?
If you discover a theft, call the Czech Police (tel. no. 158 – free of charge). Do not move anything in your room! You should then report the matter to your economic manager and fill in the insurance company form. If you discover a matter which an insurance claim can be made on (all insurance events except for theft) you should report it to your economic manager and fill in the insurance company form.

Payments

How much do I have to pay for the dormitory?
Students at a university accredited in the Czech Republic who can demonstrate they are studying when they arrive pay for the accommodation in accordance with the “Dormitory Price List”, Price Lists. Other students and CTU graduates no later than five years after graduation pay for the accommodation in accordance with the “Price List for Student Self-Payers”, see Price Lists. Students who have complete studies at a Czech university, those waiting to study, other university graduates, employees of companies co-operating with the CTU, university teachers co-operating with the CTU, and accommodated students up to the day the show physical proof of studying at a Czech university, pay for the accommodation according to the “Price List for Self-Payers”, see Price Lists. You can find expected financial costs in Documents.

Where and how can I pay for the dormitory?
Payment for accommodation services and related fees are made via direct debits (inkaso), which are made between the 9th and 13th of standard months (the date on which debits are made to the accommodated person’s account must by the 15th day of a standard month at the latest). You can also make use of the GoPAY payment gateway payment method. You can also pay by credit or debit card at one of our collection points. You cannot pay by cash.

Why should I set up a direct debit (inkaso) for paying my dormitory fees, and not make a standing order?
The dormitory fee will vary each month (because it is calculated based on the daily dormitory rate). A standing order can only be set up for a single fixed amount. If you want to make separate single payments, you will need to find out the amount of your dormitory fee for each month separately and make sure these are paid by the due date. If you pay an incorrect amount, or you make the payment after the due date, then a penalty of 25 CZK/day may be charged to you.

What should I do if I want to pay my dormitory fee using direct debits from my account?
Your first step should be to contact your dormitory’s economic manager to find out what upper limit it would be appropriate to set for your direct debit (calculated from 31 days of accommodation + electricity deposit + possible extra electricity and other charges). Ask your bank (this must be a bank in the Czech Republic) to set up a direct debit to the CTU SFA account: 27-4082130287/0100, Komerční banka, a.s., pobočka Praha 6, konstantní symbol/constant symbol 0308. Set up the direct debit frequency as once per month. Then you should enter your bank account number on our web interface, tick the box for direct debit (inkaso) payment, go to your dormitory’s economic manager and fill in the form giving your written consent to direct debit payment. By filling in your bank account number, you give CTU SFA permission to make debits of due receivables to the bank account number you give. 

What direct debit limit should I set up?
You need to set up a direct debit limit of at least your dormitory fees for 31 days. If you are going to be using other paid services provided at the dormitory, you will need to increase your direct debit limit by a suitable amount. We recommend setting up a direct debit limit of two months of dormitory fees.

Where can I find the variable symbol to identify my dormitory payments?
In order to pay for your accommodation and related charges, you need to give your variable symbol. You can find this in the ISKAM4 accommodation system in the “Basic Data” section.

What is the deposite payment, how much is it, and when do I need to pay it by?
The deposit payment is mainly designed to prove your interest in being accommodated at the dormitory. It also works as a returnable deposit. If a student leaves the dormitory and returns the room in good order and also fulfils the condition of giving notice of terminating the accommodation contract, if relevant, this deposit is returned in full. Students pay the deposit payment to the amount given in the “Schedule of Accommodation” (deposit payment) for the current academic year according to the group they belong to (see Documents The date by which the deposit payment should be paid is given in the same document.

What do I need to pay before arriving at the dormitory?
Payment of your deposit payment, insurance and electricity deposits in accordance with the “List of Payments” is required as standard, see Price List, plus payment of your accommodation from the day you arrive at the dormitory until the end of that month.

By when do I need to pay by dormitory fee?
You accommodation is paid monthly, always by the 15th day of the month, in line with the relevant Price List.

Visa

Do I need a visa for accommodation if I come from a country which the Czech Republic requires a visa from?
From students from countries which require a visa must have their visa number given in their passport.

What documents do I need to submit if I want to be accommodated in a dormitory?
A passport or biometric card plus a filled-in registration card.

What do I need to do if I want confirmation of accommodation provision for my application for a visa to the Czech Republic?
Foreign students from countries which need a visa who apply for accommodation in the ISKAM4 accommodation system and also ask for confirmation in order to extend their visa to the Czech Republic, or in order that a visa to the Czech Republic be set up, should tick one of the following directly in their dormitory accommodation application:
1. Those already in the Czech Republic applying for confirmation of accommodation in order to extend their visa to the Czech Republic.
Students can pick up their confirmation in person at the Accommodation Department, Vaníčkova 315/7, Prague 6, or upon agreement this can be sent to the address in the Czech Republic they list. They will also be sent information with a copy of the confirmation to the e-mail address given in the accommodation system.
2. Those who are in the process of applying for a visa to the Czech Republic.
The student should request confirmation by e-mailing ubytovani [at] cvut [dot] cz, and the document on accommodation provision will then be sent by the Accommodation Department by registered post  to the address provided by the student, and they will also be sent information with a copy of the confirmation to the e-mail address given in the ISKAM4 accommodation system.

What do I need to do if I want confirmation of accommodation to extend by visa in the Czech Republic?
Foreign students from countries which need a visa who are currently accommodated at a CTU dormitory will receive accommodation confirmation in order to extend their Czech Republic visa directly from their dormitory’s economic manager. You will need to show your passport when you make your request for confirmation.

How much does confirmation of accommodation for visa purposes cost?
Confirmation of accommodation for visa purposes is subject to a charge for students outside CTU in line with the “List of Payments”, see Price List.